What problem did the client face?

Without an effective system for tracking and showcasing results, GritPPO struggled to maintain transparency with clients. The company needed a platform to demonstrate the value it delivers to its clients, showing how its pest control solutions make an impact.

How was it impacting their business or processes?

The lack of transparency affected client trust, limiting the ability to communicate the full range of their services and hindering business growth.

Key features developed:

• Sidetool developed a custom Retool application that allows GritPPO to track key operational metrics and show clients the value of their services in a clear, transparent manner.
• A platform to track pest control service metrics and automate email and sales processes.

Technologies used:

• Retool
• Sequel
• Housekeep

Development time

• 1 month and a half

Key metrics improved:

• The new platform increased client engagement by providing better transparency and tracking, leading to improved customer satisfaction.

Long-term impact:

• GritPPO is now equipped to retain more clients by clearly demonstrating the value it offers, which is expected to boost long-term growth and customer loyalty.

Lessons learned

This was Sidetool’s second Retool project, and it provided valuable lessons in refining communication and project management processes.

Challenge overcome

The team improved its internal communication to resolve early project challenges, ensuring successful delivery

What made the project succesfull

Dedication and a clear focus on understanding Gritppo’s specific needs and delivering a tailored solution.

What went well

The integration of automation and metric-tracking features enhanced both operational efficiency and client engagement.

What could be improved

Better preparation and scoping could have further streamlined the development process

Unique insights

Transparency is key in client service industries, and the ability to demonstrate clear results can significantly impact client retention.