What problem did the client face?

The primary challenge was integrating KakaoTalk, a popular messaging app in Korea, into the platform. This integration was critical for enabling direct and efficient communication between students and their English-speaking professors, but KakaoTalk’s private and restricted API posed technical difficulties.

How was it impacting their business or processes?

The lack of KakaoTalk integration limited the platform's communication effectiveness, reducing user engagement and hindering scalability.

Key features developed:

• Sidetool developed a chatbot assistant that integrates seamlessly into NoaNow’s platform. This chatbot automates various tasks, including scheduling, reminders, and answering basic queries, while allowing professors and students to communicate via KakaoTalk.

Technologies used:

• n8n
• Xano
• Kakao Talk
• Line
• Whatsapp

Development time

• 6 months

Key metrics improved:

• The chatbot significantly enhanced user experience by streamlining communication and task management. With KakaoTalk integrated, students and professors now communicate more effectively, increasing platform engagement.

Long-term impact:

• The chatbot assistant has allowed NoaNow to improve operational efficiency, providing cost savings by reducing reliance on manual support and opening up the potential for further platform growth

Lessons learned

The most important lesson learned from this project was the need for early research into region-specific tools like KakaoTalk and their API restrictions.

Challenge overcome

The primary challenge of integrating KakaoTalk was overcome, enabling the platform to provide a vital communication channel for users.

What made the project succesfull

Strong communication and collaboration.

What went well

The seamless integration of multiple messaging platforms was a success, making communication between professors and students more efficient.

What could be improved

Further work can be done to optimize the chatbot for handling even more complex user queries.

Unique insights

Working with KakaoTalk’s API provided new insights into building solutions that accommodate region-specific communication tools, particularly in the Korean market.